We strive to provide exceptional service and ensure complete customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. Our refund policy is designed to be fair to both our clients and our business.

Before Project Commencement:

• 100% refund if cancellation occurs before project work begins
• Refund processed within 5-7 business days
• Any consultation fees may be non-refundable if substantial work was performed

During Development Phase:

• Partial refund based on work completed and milestones achieved
• Refund calculation: Total payment minus work completed value
• Client receives all completed work and source code
• Refund processed within 10-14 business days

After Project Completion:

• No refunds after project completion and delivery
• Bug fixes and minor adjustments included in warranty period
• Major changes may require additional payment

Before Design Work Begins:

• 100% refund if cancellation occurs before design work starts
• Refund processed within 5-7 business days

During Design Process:

• Partial refund based on design iterations completed
• Client receives all completed design files
• Refund processed within 7-10 business days

After Design Approval:

• No refunds after final design approval
• Minor revisions included in service
• Major redesigns may require additional payment

Hourly Consulting:

• No refunds for completed consulting hours
• Unused hours may be refunded or credited for future use
• Cancellation with 24-hour notice required for unused hours

Support Packages:

• Pro-rated refunds for unused support time
• Refund calculation based on remaining support hours
• Processing time: 7-10 business days

The following services are non-refundable:

• Domain registration and hosting fees
• Third-party software licenses and tools
• Completed work that has been delivered and approved
• Rush fees and expedited service charges
• Consultation fees for completed sessions

How to Request a Refund:

• Submit refund request via email to hello@zysoftec.com
• Include project details and reason for refund
• Provide payment transaction details
• Allow 2-3 business days for review

Refund Processing:

• Refunds are processed to the original payment method
• Processing time varies by payment provider
• You will receive confirmation email once processed
• Bank transfers may take 3-5 additional business days

If you are dissatisfied with our services or refund decision:

• Contact us directly to discuss the issue
• We will review your case and provide a response within 5 business days
• We may offer alternative solutions such as additional work or credits
• If disputes cannot be resolved, we may engage in mediation

To ensure quality and reduce the need for refunds:

• We provide detailed project proposals and timelines
• Regular progress updates and milestone reviews
• Client feedback and approval at each stage
• Comprehensive testing and quality checks
• Post-launch support and maintenance options

For refund requests or questions about this policy:

Email: hello@zysoftec.com

Phone: +92 3175682252

Address: ZySoftec, Pakistan

Please include 'Refund Request' in the subject line for faster processing.